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Unit IT: Troubleshooting Printers, PCs, and More

📑 5 slides 👁 5 views 📅 10/3/2026
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A Clear Path to IT Troubleshooting

Start by identifying the affected device, user, location, symptoms, and time the problem began.

A Clear Path to IT Troubleshooting
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Printer Problems: Check the Basics

  • Confirm the printer has power, paper, and toner or ink; inspect trays for jams and verify the correct paper size.
  • Check that the device is online and selected as the user's active printer before changing settings.
  • Clear stuck jobs from the print queue, then send one small test page to confirm the issue is resolved.
  • For network printers, compare the device connection with a nearby working workstation before escalating.
Printer Problems: Check the Basics
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PC Issues: Diagnose Safely

  • For a computer that will not start, check the power cable, outlet, monitor connection, and any indicator lights.
  • If performance is slow, note when it began and check for excessive background apps, low storage, or pending updates.
  • When an app freezes, save work if possible, close only the affected program, and restart the PC if needed.
  • Before hardware changes or data recovery, protect user files and follow the unit's approved security procedures.
PC Issues: Diagnose Safely
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Connectivity and Common Escalations

  • Check whether the user can reach other internal services; one failed service may indicate a broader connection issue.
  • Verify Wi-Fi or Ethernet status, then reconnect once and test access to a known internal resource.
  • Escalate suspected outages, repeated hardware failures, security alerts, or issues affecting multiple users promptly.
  • Include the device, location, impact, error symptoms, tests, and timestamps in every support handoff.
Connectivity and Common Escalations
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Resolve, Verify, and Prevent

  • Confirm the user can complete the original task, such as printing a test page or opening the required application.
  • Explain the fix in plain language and share one practical step the user can take if the problem returns.
  • Update the support record with the cause, successful fix, affected equipment, and any follow-up action required.
  • Use recurring incidents to identify training, maintenance, or replacement needs before they disrupt more users.
Resolve, Verify, and Prevent
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