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Agent Banking & SANEF Overview

📑 5 slides 👁 17 views 📅 2/10/2026
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Introduction to Agent Banking & SANEF

Agent banking expands financial access via third-party agents in underserved areas.

Introduction to Agent Banking & SANEF
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Agent Operations, Liquidity & Cash Mgmt

  • Agents must maintain adequate cash flow to meet daily transaction demands.
  • Liquidity challenges are mitigated through scheduled bank cash pickups.
  • Agents earn commissions per transaction, incentivizing service quality.
  • Cash management tools help track inflows/outflows for operational efficiency.
Agent Operations, Liquidity & Cash Mgmt
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Compliance, KYC & CBN Guidelines

  • Agents must follow strict KYC (Know Your Customer) procedures for all transactions.
  • CBN guidelines mandate biometric verification for transactions above ₦50,000.
  • Monthly reporting to banks ensures regulatory adherence and transparency.
  • Non-compliance penalties include fines or license revocation.
Compliance, KYC & CBN Guidelines
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Fraud Prevention & Consumer Protection

  • Agents must verify customer identities to prevent impersonation fraud.
  • SMS alerts notify customers of transactions for real-time monitoring.
  • CBN requires dispute resolution mechanisms within 72 hours.
  • Agents trained to detect common scams like fake currency or chargebacks.
Fraud Prevention & Consumer Protection
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Digital Tools & Transaction Monitoring

  • Mobile apps provide real-time transaction tracking and liquidity alerts.
  • SANEF dashboard aggregates nationwide agent performance metrics.
  • Automated reports flag suspicious activity patterns for investigation.
  • Future integration with USSD and NFC for seamless service expansion.
Digital Tools & Transaction Monitoring
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