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DSNE In-House Capacity Building

📑 5 slides 👁 41 views 📅 3/6/2026
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Introduction to Parent Communication

Effective communication ensures parents feel supported and respected during assessments.

Introduction to Parent Communication
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Key Definitions & Assessment Purpose

  • Standardised procedures identify strengths, challenges, and recommend interventions.
  • Assessments aim for fairness, transparency, and accountability in placement decisions.
  • Communication completes the assessment process by ensuring parental understanding.
Key Definitions & Assessment Purpose
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Handling Sensitive Conversations

  • Use respectful language, avoid blame, and balance honesty with reassurance.
  • Active listening and emotional management are crucial for productive discussions.
  • Provide clear next steps to empower parents with actionable guidance.
Handling Sensitive Conversations
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Practical Scenarios & Role-Play

  • Role-play exercises prepare officers for real-life sensitive conversations.
  • Scenarios include delayed placement, further evaluations, and available support.
  • Practicing clarity and composure builds confidence in high-stakes discussions.
Practical Scenarios & Role-Play
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Conclusion & Professional Impact

  • Effective communication transforms assessments into supportive partnerships.
  • Professionalism protects child dignity and strengthens institutional credibility.
  • Documentation ensures continuity and accountability in follow-up actions.
Conclusion & Professional Impact
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